DawaPilot Privacy Policy

DawaPilot is pharmacy business software provided by Vozua Holdings Ltd. Pharmacy operators control the customer, patient, staff and business information they enter and must have authority to process it. This policy describes the app and its connected service.

Information you choose to enter

Cloud accounts use a phone number, a hashed login PIN and pharmacy profile. Optional business records can include customer and staff names, phone numbers, email addresses, addresses, photos, purchases, sales, payments, prescriptions, allergies, medication instructions and visit or follow-up notes. Staff permissions and account status control workspace access.

Local and cloud workspaces

The offline demo stores sample and entered records on your device. When you connect a cloud account, workspace information is transmitted over HTTPS and stored on the DawaPilot server to provide synchronization and business functions. The app may temporarily store pending changes and copies on the device. PINs are hashed. Provider secret credentials are held on the server, not in the app.

SMS and payments

Vozua SMS and its upstream delivery providers receive phone numbers and the message text needed for verification codes and consented receipt messages. Vozua Pay and the selected payment provider receive the payer phone number, amount, currency, reference and payment status needed to process or reconcile a payment. DawaPilot does not request or store mobile-money PINs or full card credentials; card authorization occurs on the provider checkout. These providers process information under their own applicable terms and policies.

Google Play subscriptions

Google Play processes membership purchases under Google's privacy and payment terms. DawaPilot receives a purchase token, product and plan identifiers, renewal status, expiry and a pseudonymous pharmacy account identifier to verify, acknowledge, restore and manage access. Card details are handled by Google Play. Subscription purchase records are retained for access control and financial reconciliation. Deleting a DawaPilot account does not cancel a Google Play subscription; cancel it through Google Play before deleting the account.

Camera, photos and files

The camera is optional and is requested for barcode scanning. Scanning is performed on the device. Photos or selected files are accessed only through actions you initiate; a saved staff or product photo becomes part of that workspace and synchronizes when cloud mode is used. Printing, exporting and sharing send only the content you choose to the printer, location or app you select.

Purposes and disclosure

Information is used for account security, synchronization, pharmacy operations, transactions, requested messages and support. DawaPilot does not contain advertising or advertising analytics SDKs and does not sell personal information. Service providers process information needed to operate hosting, SMS and payment services. Network services may record IP addresses and technical security logs.

Retention and deletion

Workspace records remain until edited or deleted by an authorized pharmacy user or the pharmacy account is deleted. Owners can delete their cloud account in Cloud & Integrations or through the account deletion page. Deletion removes cloud login access, pharmacy profile, staff accounts, customer and prescription records and the business workspace. Financial transaction identifiers, amounts, currency and status are retained separately for reconciliation; upstream payment providers may retain their own financial records. Security rate-limit counters and technical logs may remain outside the workspace. Exported files and copies on other devices or third-party apps are controlled by their holders and must be removed there. The app clears its local workspace on the device used for in-app account deletion.

Pharmacy responsibilities and children

DawaPilot is intended for authorized adult pharmacy staff. It is not a consumer medical-advice app, diagnostic tool or substitute for professional judgment. Operators must follow the requirements applicable to prescriptions, patient confidentiality, record retention and dispensing in their jurisdiction. Do not enter real patient information into an unsecured test or demonstration workflow.

Contact

For privacy, account or support questions, contact Vozua Holdings Ltd at info.vozua@gmail.com. Patients whose information was entered by a pharmacy should also contact that pharmacy, which manages their record.